One-Year Repair Warranty
At Building Blocks Creative we stand behind every cart we build. Mobile life is unpredictable — and we want you going into it knowing we've got your back for the first year.
What's covered
Our one-year repair warranty covers small to medium damage that occurs during normal use of your cart within twelve months of delivery. This includes:
Surface scrapes, scuffs, and minor cosmetic damage from regular operation
Small structural repairs from normal wear and use
Fixes to finish, edge banding, or trim that have worn or lifted through regular use
Any damage or malfunction determined to be the result of a faulty build or a defect on our end
If something goes wrong and it's on us — we'll make it right. No question.
What's not covered
Our warranty covers repairs, not rebuilds. The following fall outside the scope of the one-year warranty:
Large scale damage requiring full or partial reconstruction of the cart
Replacement of major components
Design changes or modifications requested after delivery — including moving beams, altering cut outs, or reconfiguring the layout because your needs changed
Damage resulting from misuse, overloading beyond the cart's rated capacity, improper storage, or accidents outside of normal operation
Cosmetic changes or refinishing requested for preference rather than damage
If the damage is determined to be buyer-caused, we are unable to cover the cost of repair under this warranty. We are always happy to discuss paid repair options in those cases.
How to use your warranty
If you believe your cart needs a covered repair within the first year, here's how it works:
Contact us first — reach out through our website or Instagram with a description of the issue and photos of the damage. We'll assess whether the repair falls within warranty coverage before anything moves forward.
Cart retrieval — warranty repairs require the cart to be returned to us in Orange County. Delivery and pickup logistics are the responsibility of the cart owner. We do not offer on-site repairs at this time.
Turnaround — once we have the cart we'll assess the damage, confirm coverage, and get it back to you as quickly as possible. We'll keep you updated throughout.
A note on delivery and inspection
Once your cart is transferred to you we ask that you inspect it thoroughly at the time of pickup or delivery. If anything looks off — finish, structure, function — let us know immediately so we can address it before you take it out into the field.
Questions?
Reach out any time at [email protected]. We're operators ourselves and we know how much your cart matters to your business. We'll always do our best to take care of you.